There are three steps you'll need to complete to set up your email and notifications within the Canvas Conversations (Inbox) messaging system.
Canvas Inbox allows users to send messages within Canvas to each other. You can access the Inbox from Canvas' global navigation, available from all courses.
Step 1: Add Email Addresses to Canvas
By default, all notification emails are sent to your official OSU email address (firstname.lastname@example.org).
When another user sends you a message within Canvas, you will receive an email copy if you have set up your Notifications to do so. You can then reply to the Canvas message from the email notification or from within the Canvas Inbox.
You can only reply to the message from your email if you have added that email address to Canvas. If you reply to the notification message from an address not added to Canvas, your response will not go through.
Before doing anything else in Canvas, we highly encourage all users to add your email@example.com address and any other email addresses from which you would like to reply to messages.
Step 2: Setting Up Notifications
All users can set their own notification preferences. Students are encouraged to select their notification preferences in order to receive updates on course announcements, grades, and assignment updates.
Some notifications may contain confidential information. Selecting to receive notifications at an email other than your institution-provided address may result in sending sensitive course and group information outside of the institutional system.
You can set the following notifications:
If you would like to receive an email copy of messages you send in Canvas, be sure to set up your notifications to receive notifications for "Conversations Created By Me".
Step 3: "Whitelist" Canvas Emails
In some cases, Canvas notifications may filter into the Junk or Spam folder in your email system. Notifications are sent from the following address: firstname.lastname@example.org.
If emails from this address filter into your spam folder, you can add Canvas to a list of "Safe senders", which automatically places all Canvas notifications into your Inbox.
If you are forwarding your email to a provider other than BuckeyeMail, be sure to check the Spam folder for Canvas notifications. See your email provider's documentation for relevant information about whitelisting or "safe senders" to ensure you receive email from Canvas.
To add Canvas to BuckeyeMail's list of "Safe senders":
Login to buckeyemail.osu.edu
Click the gear button in the upper-right corner of the page. A drop-down list displays.
Click Mail in the "My app settings" area. The Mail Options page displays.
Select Block or allow from the left navigation.
Enter email@example.com into the Safe Senders and Recipients box.
Click the + button.
When adding a Safe Sender, your change is automatically saved. See Office 365 help documentation for more information about Junk Email Settings.