For the best experience using CarmenConnect, all Participants should use a desktop or laptop computer with a wired internet connection and a headset or earbuds.
A wireless connection may not be strong or stable enough to provide an ideal experience. Relying on the speakers and mic built into a computer can result in poor sound quality for everyone in the session.
While users can download apps that will allow them to participate in Connect sessions from most mobile devices (iPads and other tablets as well as smartphones), some Connect features may not work on these devices. In addition, users must enter rooms as Guest when using a mobile app.
To create an optimal user experience during a session using the built-in computer audio (Voice over IP), each person should speak with a headset mic. This equipment lets the microphone focus on the speaker's voice without picking up ambient sound from the physical room in which they are sitting. It also prevents the audio in the Connect Meeting Room from feeding back into the session and creating an echo.
Any good quality headset will work. Common brands include Plantronics, Logitech, Microsoft, and Dynex.
For information about how to purchase a headset mic through Ohio State's eRequest system, please see the Headset Information for Faculty & Staff page. Participants and students can see the Headset Mics for Participants and Students page for examples.
Operating Systems and Browsers
You can use any operating system (Windows or Mac), along with a recent release of any major browser.
Official system requirements from Adobe can be found at http://www.adobe.com/products/adobeconnect/tech-specs.html.
Adobe Connect requires the Adobe Connect Add-in to enable all functions. You can install the Add-in before the meeting or during the session. When prompted, meeting participants should allow the Add-in to load and/or install. Installation takes less than a minute on most machines. Individuals using JAWS should follow the recommendations about using Connect with a screen reader to decide whether to enter the meeting without the Connect Add-in. While you can attend a session without the add-in, you need the add-in for certain functionality such as screen sharing and creating offline recordings. The add-in is highly recommended for Meeting Hosts, Hosts and Presenters.
Please see the Adobe Help website for browser/ OS- specific issues: http://helpx.adobe.com/adobe-connect.html
Using Connect on tablets / smartphones / iOS mobile devices
With the launch of Adobe Connect 9, Adobe also launched the Adobe Connect Mobile 2.0 client. A full description of what can and cannot be done when using a mobile device can be found in Adobe's official blog post here: http://go.osu.edu/connect-mobile-new-features. Note that people using mobile apps cannot login using their Ohio State username and password. Guest access can be used to enter existing meetings.