Frequently Asked Questions

The only circumstance when a title would be removed from the Secured Media Library is if it was a temporary, Closed Reserve, title owned by an instructor who collected their master. When the purchased master is removed from our custody the online version is disabled for copyright auditing compliance. Please contact Media Services if this happens and we will investigate purchasing the removed title for permanent addition.

If you are a student and an assigned title disappeared from the Asisgned Playlists page, the date range the assignment was made for has passed. Please contact your instructor if it should have been available for longer.

Because the data entry forms for Research in View and OSU:pro were developed differently, there are some fields within your transferred entries that were unable to move from OSU:pro to Research in View. Many of these fields are required. They will need to be updated before your dossier will display correctly.

What you can do

Set aside the equivalent of one work day for Research in View profile updates.

  • Create a dossier report from the Documents tab in Research in View and look for entries that you know are in your profile, but are not displaying on the dossier report. These entries are most likely missing required fields, and these entries should be your focus for updating.
  • Work through the categories in Research in View to add the required information to fields with missing data.

Unfortunately at this time we are only able to accept titles supplied on physical media (DVD, Blu-ray, etc.). Until we have processes and policies in place to handle file-only masters, we will investgate acquiring the video on DVD or Blu-ray for file-only submissions.

Currently, the Chicago Style Bibliography citation format is the only citation format used in the dossier report.

The vendor is planning to incorporate additional citation formats as they incorporate output features from EndNote. We do not yet have a timeline for when this feature will be available.

What you can do

In order to ensure that documents and reports from Research in View are standardized, you will never be able to directly edit the citation format of Research in View reports. Eventually, you will be able to select from different citation format styles.

Please contact with any errors or inconsistencies you find in the current citation format.

Instructors using Mac laptops must use adapters to connect to the VGA inputs on the classroom input panel.

Classroom Services provides temporary loan of these adapters in the case that an instructor has forgotten their own adapter for the day. They cannot be checked out for more than one day.

Upon request, Classroom Services can provide document cameras, overhead projectors, tabletop lecterns, wireless microphones, and wireless slide advancers/pointers for classroom use.

Instructors can borrow equipment anywhere from a single class period up to a full semester

Contact 4-HELP (247-4357) or walk-in to the Equipment Loan Desk located at 025 Enarson Classroom building for more details on equipment loan.

No, members of the cohorts have access to the ODEE Book Launch team members who will assist in teaching the iBooks program to any new user.  Along with one-on-one assistance in workshops and "iBook Bootcamps" developed by the Book Launch team, they also work to compile resources on the Book Launch Blog ( for members of the cohorts, including video tutorials, help articles, and instructions.  These online resources allow for individuals to work at their own pace and independently of other cohort members to maximize time and efficiency.

In the earliest stages of course design and throughout the process considerations for how to design your course for universal access should be made. The more proactive you are the better the results and the fewer issues that you will address later when students find themselves unable to participate in course activities. Also, in final checkpoints before the course launches, double check for accessibility-related issues. Some common areas to look at include: videos (captions), images (alternate text), documents and presentation (correct formatting and structure), assessments (platforms and types). You may find it helpful to "step into the shoes of your students" and consider the course from a variety of perspectives. Try the Universal Design Through Multiple Lenses Job Aid.


At this time, the only way to populate the Impact Factor and Times Cited tables are to link publications from your Research in View profile to the Web of Science databases. Linked publications have a small green L icon next to their citation in the profile. The link automatically provides updated impact factors and times cited information from the Web of Science to Research in View.

The vendor is working on a way to provide users with more flexibility when adding and displaying Quality Indicators fields.

What you can do

To create complete Impact Factor and Times Cited tables, make sure all of your Journal Articles that are indexed within the Web of Science are linked on your profile.

In order to link a publication, you can:

  • Accept a publication recommendation from the Research in View recommendation system
  • Use the manual search and import functionality

Until a more flexible option is available, you may also want to use the Quality Indicators Narrative field to add information about Impact Factors and Times Cited in a prose format.  Many users are also opting to create their own Impact Factors and Times Cited tables within Microsoft Word or Microsoft Excel, and then physically attaching these tables to the back of the Research in View dossier report printout as an appendix.  Users who decide to do this will normally write a short paragraph within the Quality Indicators Narrative field describing that the Appendix is attached to give a more complete view of Impact Factors and Times Cited information.

Because U.OSU is powered by Wordpress, a great deal of the work is already done for you. However, you should still take the time and patience to maintain accessibility standards when creating your content. This page on the Wordpress site provides some helpful tips for maintaining these standards.  Some Wordpress users have also built a community around improving accessibility within the site and have started a blog that can be found here.