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Pearson Log-in Issues

Students have reported not being able to use Pearson MyLabs and Mastering products. Students have experienced two different issues: 

Issue 1: On a laptop or desktop, users have been able to log-in but may experience a “Your Session Ended” error. 

Work-around: This error can be resolved by clearing the browser's cache and cookies and making sure cookies aren't blocked.  Follow the steps in the Help articles for your preferred browser.  


Issue 2: Users are not able to access Pearson products on an iPad using either the Safari browser or the Canvas app. 

Work-around: Use a regular laptop or desktop computer instead of an iPad or another tablet device.  

Affected Items: