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What can I check if I'm experiencing audio issues?

Troubleshooting Checklist

  • Is your microphone working in other programs? If yes, check your microphone selection within CarmenConnect.

    • Right-click within the Meeting Room and select Settings. Then select the microphone icon within the popup window and make sure the webcam you want is selected.

    • If the audio still experiences issues, check your Flash settings for CarmenConnect.

  • Have you activated your microphone within the CarmenConnect room, using the Audio Setup Wizard?

  • Is your microphone set to mute? Check that the Microphone icon at the top of the meeting room should be green, not white.

  • Have you cleared your internet cache?

  • Have you cleared your Flash cache?

  • Are you experiencing random volume fluxuations? Try reducing your volume control for games and PC calls.

Participants whose speaking rights have been enabled will see the Microphone icon. If you are a Participant and do not see the Microphone icon, the Host can enable it using the following:

  • Universal Participant Speaking Rights a select Audio option and then select Microphone Rights For Participants

  • Single Participant Speaking Rights a hover over the useras name in the Attendees pod and select Enable Microphone.

Still experiencing issues?

  • Completely close out of your browsers. Then, reopen them and try to log back into CarmenConnect.

  • If you continue to experience issues with your headset, microphone and / or speakers, shut down your computer. Unplug and replug your microphones, headsets and / or speakers. Then, restart your computer. This should prompt your computer to recognize your devices within CarmenConnect.

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