Before the Session
Install the Connect Add-in
We strongly recommend you install the Connect Add-in before you begin your session. Doing so will greatly reduce your chance of encountering errors later.
Run a Connection Test
A Connection Test will check your computer to determine your computer's readiness for a Connect Meeting.
To run a Connection Test, go to Connection Test page.
After running the Connection Test, please do not click "Email Results"
unless otherwise requested by a network administrator. Your Meeting Host may request you directly email her the results of your connection speed test (#3).
For more details about how to install the Add-in, please see CarmenConnnect:Installing the Connect Add-in.
Within the Session
Check your Physical Location
Am I in a quiet location so I can hear, and be heard, clearly?
Check your Internet Connection
Am I using a wired connection? If one is not available, am I using a secure and strong wireless connection?
Enable your audio
Have I checked my audio using the Audio Setup Wizard? Are my speakers enabled and the volume turned up?
Use a Headset mic
Will I be expected to speak during the meeting? If yes, do I have a headset to minimize lagging and echoing when I speak? A set of earbuds with a mic may also work.
Check the Interaction buttons
Will you be expected to raise your hand (e.g. set a "status")? See Understanding Interaction buttons.