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Why can't I hear audio?

Troubleshooting Checklist

  • Have you checked your volume controls? There are three areas where you may find volume control:

    • Mediasite volume - Inside the Mediasite Player, just below the video window.

    • Computer volume - Adjust the volume slider and confirm that Mute is not selected.

    • External speakers (if applicable) - Your speakers may have a volume control dial or knob that you can use to increase or decrease the volume level.

  • Have you check your microphone? Is it successfully plugged in and unmuted?

  • Have you checked your headset? Is it successfully plugged in? If there are volume controls on it, is the volume turned on?

  • Have you cleared your Internet cache?

Still Experiencing Issues?

  • If you continue to experience issues with your headset, microphone and / or speakers, shut down your computer. Unplug and replug your microphones, headsets and / or speakers. Then, restart your computer. This should prompt your computer to recognize your devices.

  • If you continue to experience video problems, please send an email to with your name, date, operating system, browser information and a detailed explanation of the issue. The more information we have, the better we can help you find a solution.
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