Depending on the type of issue you're experiencing, the most appropriate support contact may be Classroom Support, eLearning Support, or Top Hat Support.
See below for when each avenue would be most appropriate.
If you are using a wired connection and other websites also appear slow, the issue may be room-related.
Contact 4-Help if you're within an ODEE centrally supported classroom or the appropriate departmental or college support for all other classrooms.
See Using Top Hat in Classrooms for more information about Top Hat in the classroom.
If you are experiencing an issue with the Carmen & Top Hat sync, please contact firstname.lastname@example.org. Please include the Top Hat course URL, your lastname.# and a detailed explanation of the problem.
If you are unsure whether your issues are Carmen related or Top Hat related, please contact email@example.com and the eLearning Support Team will direct you to the appropriate resources.
If the issue appears to be within Top Hat, contact Top Hat Support. If the question is course-specific, please contact Top Hat from within your course.
To do so, follow the instructions below:
Navigate to the course in which you are experiencing the issue.
Click Support at the bottom-left of your Top Hat course. A pop-up box appears.
Click Submit a New Support Request. A textbox displays.
Type a detailed explanation of your issue.
If you have a Top Hat question that is not course-specific, please contact Top Hat Support: